The Safari is a guided tour around the retail, brand and consumer landscape. We interview the brightest and most innovative industry leaders who share how they are shaping and evolving the industry in the years to come. Guests come from all corners of the industry from retail, beauty, fashion, CPG, academia, agencies, real estate, investing and more. At Traub we have the privilege of working broadly across these numerous fields and collaborating with these talented leaders.
Episodes
Tuesday Oct 29, 2019
Tuesday Oct 29, 2019
Scott Malkin is the Founder and Chairman of Value Retail, the company behind the must-visit international destination, The Bicester Village Shopping Collection, that specializes exclusively in the development and operation of luxury shopping Villages across Europe and Asia. Each Village offers brands exceptional growth, the development of new markets and an introduction to new, young, affluent, traveling customers. We talk about: service as a software; the creation of environments that produce memory and meaning; the confluence of experience and digital; and how it takes discipline, humility, and passion to build one of the most important luxury goods platforms on earth, and more!
1:00: Introduction to Value Retail business
3:25: Flagship services (part I)
Four Pillars and the traveling luxury consumer
- Real estate
- Retail
- Hospitality
- Curation of experiences – Theatre
6:46: The future of physical retail is flagship retail
7:25: The software vs the hardware
9:12: Retail hospitality
12:30: How BSVC compares to other shopping centers and department stores
16:06: Service as a software – customer acquisition and conversion
29:47: Flagship services (part II)
30:35 – 38:00: Principle of the services
50:46: New affluent, global, young consumer is the lifeblood of the industry
51:40: What are the things you are thinking about in interested in for the next decade?
Interviewed by Mortimer Singer.
Comments (0)
To leave or reply to comments, please download free Podbean or
No Comments
To leave or reply to comments,
please download free Podbean App.